Floor Manager - Housekeeping (Full Time) Waldorf Astoria Las Vegas (Finance)

A Housekeeping Manager is responsible for managing daily Housekeeping operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

Scope of Position
The Floor Manager is responsible for ensuring that all guest room standards with regards to cleanliness are consistently maintained at a very high level. He/she is responsible for resolving guests' and staff's needs and creating a climate of mutual respect and enthusiasm

Organizational Structure

The Floor Manager will report directly to the Director of Housekeeping / Assistant Director of Housekeeping. He/She will supervise all staff in the Housekeeping Department.

• Ensure customer satisfaction from arrival to departure in accordance to standards and procedures

• Assist in opening the house daily - assign/monitor GRA boards

• Handle guest calls in the Housekeeping office

• Promote and recognize opportunities to provide guest service above and beyond all expectation

• Monitor correct handling of all guest requests

• Ensure that cleanliness and service standards are maintained in all areas of responsibility.

• Work closely with the engineering department by reporting all work orders as soon as possible

• Monitor and maintain a safe environment for all employees

• Provide daily updates to the Director of Housekeeping on progress and status of each area of responsibility

• Maintain correct inventories of all OS&E items

• Complete all special projects in a timely manner

• Be an active team player with a hands-on approach when manpower is in shortage

• Ensure all equipment and cleaning supplies are used correctly and in accordance with safety and security standards to guarantee employee safety

• Conduct daily pre shift meetings on each shift

• Review staffing for proceeding day to ensure proper staffing levels

• Assist Director of Housekeeping in all employee motivational and training programs

• Train employees in maintaining clean, organized and properly stocked work areas and equipment.

• Train employees to be perfectly groomed at all times

• Train and monitor room attendants daily to ensure that standards of service and cleanliness are understood and followed

• Communicate accurate information actively and in a timely manner to all Team Members

• Give feedback to employees in a positive and encouraging manner in order to maintain an overall high performance.

• Recognize and report all missing, damaged or sub-standard fixtures and equipment

• Inspect all assigned guestrooms, both occupied and vacant. Ensure all general cleaning, preparation for VIP's early arrivals and special cleaning requests are done on time and according to standard. 30 rooms minimum to be inspected daily.

• Ensure all items are in place in guestrooms

• Monitor and maintain perfect cleanliness in all public areas responsible

• Monitor and maintain all back of the house areas

• Administrative tasks ask assigned by management

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Mandatory

  • Possess a pleasant and outgoing personality

  • Computer knowledge of Word, Excel and Power Point

  • Attention to detail and a keen eye for cleanliness

  • Employee coaching and counselling skills

  • Strong organizational skills

  • Able to work a flexible schedule including weekends, holidays and various shifts

  • Strong command of written and spoken English Language skills

  • Professional appearance and grooming.

  Desirable

  • Minimum of 2 years previous housekeeping management experience.

  • Must possess previous supervisory skills in a luxury hotel.

  • HotSOS/Rex experience

  • Spanish language skills

  • Forbes Travel 4 & 5 star standards knowledge

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!