Front Desk Associate (Administrative)

We are seeking a highly motivated and customer-oriented Guest Services / Front Desk Associate to join our team at Beach Retreats in Ocracoke, NC. The ideal candidate will be responsible for greeting and checking in guests, ensuring the cleanliness and readiness of all areas, and anticipating and responding to guests' needs in a courteous and professional manner. The Guest Services / Front Desk Associate will also manage reservations, communicate with maintenance, monitor inventory, inspect rooms and common areas, manage expenses, and oversee a team of 4-6 staff members. The successful candidate will demonstrate strong leadership, organizational, and problem-solving skills, as well as the ability to work independently and as part of a team in a fast-paced environment.
Duties:

Greet and check in guests upon arrival.Ensure that all areas of the Inn are properly cleaned and ready for guests' arrival.Anticipate and assess guests' needs and responds in a courteous and professional manner.Respond to emails, answers phone calls, makes, monitors and manages reservations.Communicate with maintenance to report maintenance and/or repair needs. Use system (Breezeway) to complete work orders.Monitor and maintain proper inventory of all supplies.Ensure housekeeping supplies are well maintained and ordered for business needs.Inspect rooms and all common areas on a daily basis and promptly addresses any and all issues that may be present.