Director, Network & Telecom Services (Information Technology)

SBA Communications is a leading independent owner and operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

We welcome your interest in SBA. Let us know a little about you by checking all that apply:

• You are a self-starter.
• You are resourceful and thrive in a fast-paced environment.
• You have a strong work ethic.
• You are passionate and driven to achieve results.
• You are a team player who enjoys working in a collaborative environment.
• You continuously challenge yourself to find innovative ways to improve.

You may be a perfect fit. At SBA, we operate with the highest sense of integrity and commitment to quality. We focus on achievement and operate with responsiveness, timeliness and accountability. Our culture of excellence incorporates working collegially, where every team member can contribute meaningfully and make a difference.

If you are ready to make an impact, join our team!

Your Next Career Opportunity – Director, Network & Telecom Services

The Director of Network and Voice Services will serve as a key technical leader within SBA Communications, responsible for defining and executing the enterprise strategy for network, voice, and WAN infrastructures. This senior-level role requires extensive expertise in network, voice, and telecommunication technologies and is tasked with delivering a best-in-class user experience through the establishment of robust standards and practices. With program-level and executive sponsorship responsibility, the director will act as a subject matter expert and strategic arbitrator on design, engineering, and architecture challenges—ensuring that secure, modern technologies and practices are seamlessly integrated across all system components. This role will lead all initiatives aimed at enhancing and evolving our network, voice, and WAN environment.

What You Will Do – Primary Responsibilities

• Network Infrastructure Oversight: Lead the design, deployment, and management of all network components—including firewalls, routers, switches, web application firewalls (WAFs), and load balancers—to ensure robust, scalable, and secure connectivity.
• Voice Services Management: Oversee the hosting and operational support of Zoom Phone systems, ensuring high-quality voice communication services integrated seamlessly with existing network infrastructure.
• WAN Connectivity & Management: Lead the planning, configuration, and maintenance of direct IPSec or direct WAN links supporting domestic, international, and cloud locations.  Ensure high availability, low latency, and secure data transmission to optimize connectivity across all sites.
• Incident Response & Troubleshooting: Lead critical incident management and troubleshooting efforts, ensuring rapid identification and resolution of network disruptions. Conduct post-incident analyses to prevent future occurrences.
• Strategic Planning & Execution: Develop and execute long-term strategies for network, voice, and WAN improvements that align with business objectives. Evaluate emerging technologies and industry trends to drive continuous innovation.
• Vendor & Partner Management: Manage relationships with technology vendors and service providers to ensure the delivery of best-in-class products and services, and to support ongoing network and voice operations.
• Performance Monitoring & Optimization: Implement monitoring tools and processes to continuously assess system performance. Optimize network configurations and resource allocation to enhance overall efficiency and user experience.
• Team Leadership & Development: Mentor and lead a technical team, fostering a culture of innovation, continuous improvement, and professional growth. Ensure that team members are well-equipped to handle evolving technological challenges.
• Completes other projects and duties as assigned.

Supervisory Responsibilities

• Work with Talent Acquisition to recruit, interview, select, hire, and employ a talented and diverse group of high-performing team members.
• Provide oversight and direction to team members in accordance with the organization's policies and procedures.
• Coach, mentor, and develop team members, including overseeing new team member onboarding and providing career development planning and growth opportunities.
• Empower team members to take ownership of their job and goals. Delegate responsibilities as needed and provide routine constructive feedback on performance.
• Create a culture that is consistent with the organization's focus on team member engagement, and that aligns with the organization's mission, vision, and values.
• Lead team members using a performance management and development-focused approach to assist in goal setting, two-way feedback, and performance development planning.
• Lead team members to meet the organization's expectations for productivity, quality, and goal accomplishment.

What You'll Need – Qualifications & Requirements

• Bachelors degree in Computer Science or equivalent and;
  • 10+ years of progressive experience in network engineering and telecommunications, with hands-on expertise in designing, deploying, and supporting complex network infrastructures experience needed and any specific required experience
  • 5 to 10 years in a leadership role overseeing technical teams, with demonstrated experience in managing enterprise-level network, voice, and WAN environments, including multi-site deployments and contact center integrations.

• Design, Deployment and Support of Networking hardware including firewalls, routers, switches, WAF's, and load balancers (Palo Alto, Cisco, Fortinet
• Design, Deployment and Support of VOIP solutions including contact centers (Ring Central, Zoom, Teams)
• Proven experience in designing scalable, secure, and high-performance network infrastructures (WAN, Cloud, On-premise environments)
• Proven experience managing carriers (ATT, Lumen, Verizon)
• A strong background in cybersecurity securing network, voice, and WAN infrastructures using industry best practices and modern security protocols.
• Experience designing network infrastructures in both cloud-based and on-premise environments, ensuring seamless integration and robust service delivery.

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Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stoop, bend, kneel or crouch.
• Ability to stand, walk and sit.
• Ability to reach with hands and arms
• Visual ability correctable to 20/20.
• Sitting up to 90% of the day.
• Ability to respond verbally in an understandable, professional manner in person and over the telephone.
• Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.
• Ability to lift up to 15 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office/ Cubicle workspace.
• Moderate noise level.