Youth Care Coordinator (Field) (Personal Services)
Title: Youth Care Coordinator (Field)
Location: McAllen, TX
Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.
About MVM, Inc.
Service, Support, Success are the pillars upon which MVM's founders built the company, and they continue to serve as MVM's core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.
Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.
We are looking to add a Logistics Specialist. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!
Here's what you need to be successful in this role:
Coachable: You are open to constructive criticism, with a strong desire to implement and sustain feedback by others, with ability to follow a workflow process
Customer service orientated: You understand the value of a relationship by building trust and relating to the customer to ensure the conversation progresses properly.
Committed: You have the passion and perseverance for what you want to accomplish
Supportive Mentality: Be honest, act with integrity, and keep the conversation focused on helping and nurturing children.
Frequent Travel: As required to fulfill the obligations and responsibilities of the position, you must be available 24/7 on an on-call basis with short notice.
Critical Duties: Support responsibilities that must continue to be performed during crisis situations and contingency operations.
Job Summary:
The Logistics Specialist (LS) supports operations 24/7 and performs operational, logistical support, and administrative tasks required to support ground and air transportation.
The Logistics Specialist works in conjunction with field staff, Command Center, and stakeholders to coordinate the safe transport of minors. He/she manages vehicles transportation, oversees vehicle safety, including regular preventative and corrective maintenance, and ensures drivers are authorized to operate vehicles.
Essential Functions and Responsibilities:
Prepares, reviews, and coordinates the documentation, personal property and special accommodations required for transportation of all minors and ensures all paperwork is provides for proper transport for reunification or transfer to shelter.
Assist with transfer of custody and property for small and/or large groups.
Maintain communications with TS teams assuming custody of UCs.
Inform command center of any transport cancellations.
Inventories, orders, and delivers meals, supplies, and electronics; prepares backpacks with essentials including tablet and mobile phone for trips.
Drives passengers to and from client sites or airports.
Installs and removes child car seats and booster seats based on age and height/weight, as required.
Observe and assist with UC orientation, answer questions, and describe the transport process.
Assist in preparation for charter flights & buses, to include reviewing documentation, inspecting bathrooms for cleanliness to ensure a high standard of quality, and driving to flight line as needed.
Cleans vehicles, sanitizes interiors, and ensures they are fueled and ready for ground trips.
Check vehicles for contraband and ensure coolers and emergency kits are in vehicles.
Ensures all vehicles have a current safety inspection, registration, and insurance. Report any issues to Site Manager and Fleet Vehicle Manager.
Drives and drops off vehicles scheduled for routine maintenance service (tire rotation, oil changes, etc.).
Maintains communication on the status of vehicles in route with all necessary parties.
Responsible for logging and the reporting of all vehicle activities into software application.
Prepares transportation reports, equipment, supplies, and meal reports as well as Ad Hoc reports.
Other duties as assigned.
Minimum Qualifications & Skills:
Possess an associate degree in an appropriate discipline from an accredited college (a high school diploma with two or more years of relevant experience may be substituted for an associate degree) and,
Have at least two years of documented experience in a field related to security, law, social work, detention, corrections, or similar occupational area; certification, licensure, and credentials applicable to the professional accreditation of the position (a minimum of four years of experience is required when a high school diploma with two or more years of relevant experience is substituted for an associate degree).
Excellent communication skills, both verbal and written, and interpersonal skills to effectively interact with employees and with clients.
Bilingual in English and Spanish.
Ability to take technical direction and feedback from various sources.
Committed to providing outstanding customer service and representation of MVM in a professional manner.
Requires the ability to prioritize work, meet stringent deadlines, balance multiple tasks and work in a team environment.
Strong attention to detail.
Ability to pass a Government Security Background Investigation, including a favorable credit check, no criminal record, and no prior drug use.
Work a flexible schedule, including nights, weekends, and graveyard shifts.
Demonstrated computer skills including Microsoft Office Suite (Word and Excel). Inventory and surveillance software experience preferred.
Possess a valid and current driver's license with safe driving record.
Some experience with vehicle maintenance.
Experience using tablets and smart phone technology.
Ability to deliver the highest quality of work under extreme pressure.
Analytical and problem-solving skills.
Must show proof of US passport or be in the process of obtaining one.
Work Schedule:
This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.
Clearance:
Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.
Security Requirements:
Ability to obtain/maintain a Security Clearance.
Favorable credit check for all cleared positions.
Successfully pass a background investigation, drug screen.
May be required to pass or present specific requirements depending on the program (i.e. DOT exam, vaccinations, CPR, flu shot).
US Citizenship.
Physical Requirements/Working Conditions:
Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
Climbing/Stooping/Kneeling: 0% - 10% of the time.
Lifting/Pulling/Pushing: 0% - 10% of the time, must be able to lift up to 40 lbs.
Fine Motor Skills/Dexterity: Must be able to write, type and use a telephone system 100% of the time.
Sitting: Sitting for prolonged and extended periods of time
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.
For more information about the company please visit our website at www.mvminc.com
MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
MVM complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please direct your inquiries to hrsupport@mvminc.com.
