Customer Experience Coordinator (Finance)
Dept Number/Name: 0-3710-000 / Admissions
College Division: Student Success
Salary Plan: Administrative
Job Code/Title: 8216 / Customer Experience Coordinator
Hiring Salary/Salary Range: $47,600
Position Number: 00003541/00013876
ORGANIZATIONAL SUMMARY:
The Division of Student Success at the University of South Florida is comprised of 60 departments, providing students with academic support, engagement opportunities, health & wellness services and enhancement of the educational experience.
POSITION SUMMARY:
Customer Experience Coordinators, a position in the University of South Florida's Strategic Enrollment Management Operations team are passionate and vital to the prospective & incoming student and family experience. Customer Experience Coordinators must have a foundational understanding of service and operations that will produce impactful, measurable results, with customer engagement of prospective students, families, and other university personnel.
The position will report to the Associate Director, Customer Care. The Customer Experience Coordinator is a complex administrative position that should maintain extensive knowledge of university enrollment requirements, policies and procedures in order to interpret and explain to prospective and current students regarding enrollment.
RESPONSIBILITIES:
Coordinates admission application material submitted and records receipt.
Respond to queries regarding status of applications and examine applications submitted for accuracy.
Assist in completion of admission application files.
Coordinate and manager effective responses to general questions regarding USF enrollment procedures and policies.
Inform prospective students about enrollment procedures.
Refer students, parents, and university staff to appropriate offices for enrollment related issues.
Audits student records and notifies current students and potential students of problems with their academic records.
Performs other duties as assigned.
POSITION QUALIFICATIONS:
MINIMUM:
Bachelor's degree - OR - equivalent combination of education and experience.
Degree equivalency Clause:
Four years of direct experience for a bachelors degree
Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
(a) Two years of direct experience for an associate degree;
(b) Four years of direct experience for a bachelors degree;
(c) Six years of direct experience for a masters degree;
(d) Seven years of direct experience for a professional degree; or
(e) Nine years of direct experience for a doctoral degree
Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
Minimum Qualifications that require a high school diploma are exempt from SB 1310.
PREFERRED:
Prefer at least one year in Customer Service or Student Affairs
SPECIAL SKILLS/TRAINING:
Knowledge of instructional theory, including assessment
Proficiency with learning management systems (LMS)
Understanding of web site design best practices
Excellent project management and organizational skills
Experience with design platforms, such as InDesign
USF Tampa
Information for Applicants
This position is subject to a Level 1 criminal background check.
Job Opening Number: 38574
Posting Date: 1/16/2025
Posting End Date: 1/30/2025
How To Apply
Click on the Apply Now button. When applying to an opening you will have the opportunity to upload a cover letter and resume.
Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.
Click here for additional tutorial information.
To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email HR-ADA-Request@usf.edu .
Equal Employment Opportunity
USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.
The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.
USF's Equal Opportunity Affirmative Action Statement .
Federal Rights
Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .
Work Location
Campus map and location overview: USF - Tampa Campus
About USF
The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .
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