Manager, PEMCO Insurance Agency (Administrative)

Who We Are: 

At PEMCO we're all about people – our customers, our employees, and the community.  We're a mutual insurance company owned by our Northwest policyholders.  We provide auto, home, renters, and boat coverage. Recently, Forbes named PEMCO as #1 in Auto Insurance in 2024 based on customer survey feedback. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs.

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We're committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we're different and the same – enabling all individuals to achieve their full potential.

Why We Need You:

PEMCO Insurance Agency is a wholly owned subsidiary of PEMCO Mutual Insurance Company whose mission is to provide our customers options and choices that go beyond PEMCO's core products. As the Manger, PEMCO Insurance Agency, you will be responsible for all aspects of the PEMCO Insurance Agency including supervision of the staff, optimizing carrier relationships, and ultimately driving the profit and growth of the agency.  We are looking for a creative leader who can expand our reach and solutions for prospective customers while enhancing the value we provide to existing customers.    

What You'll Be Doing:

• Provide leadership to the Agency team to align with PEMCO's strategic direction.
• Reduce enterprise risk by ensuring that operational processes, systems, and controls are compliant with state and federal regulations, and by ensuring sound business continuity plans.
• Responsible for achieving PEMCO Agency profit and growth targets.
• Oversee and evaluate Agency appointments with other carriers for applicable lines of business.
• Manage, develop, and engage Agency sales and service staff: 1) Work with staff to define goals, performance standards and priorities. 2) Design and manage compensation programs. 3) Provide staff with informal and formal feedback. 4) Provide staff with opportunities to receive training and development.
• Manage the day-to-day operations of the Agency which includes sales, service levels, quality assurance, resource utilization and service delivery.
• Manage department budget and resources responsibly.
• Manage a team of direct [and indirect] reports, with performance management and development responsibilities.
• Manage Agency relationships to include development, assessment, and recommendations to promote agency growth and capabilities.
• Execute on strategy with precision through establishing effective teams and leading others in analyzing and solving complex problems.
• Develop and manage the Agency budget and revenue forecasts.
• Create, execute, and evaluate Agency strategic growth plans including strategy maps and balanced scorecards.
• Assess and optimize key processes and workflows.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

What You'll Bring:

• B.A. or B.S. degree or equivalent work experience (Business or equivalent) is required
• 5 years of experience in the property and casualty insurance industry, experience leading, managing or supervising others, and a fundamental knowledge of financial analysis and budgeting is required
• Proven track record of revenue growth and sales success in a prior role
• Knowledge of small business operations and insurance agency operations and familiarity with ecommerce technologies and strategies
• Property/Casualty License is required
• Certified Insurance Counselor (CIC)Chartered Property Casualty Underwriter (CPCU) designation
• Business Environment: Has a thorough understanding of our industry, the relevant business landscape, trends in growth and insurance environments; the ability to spot early indicators of change and apply strategies to adapt quickly is required
• MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
• Customer First: Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation is required
• Compliance: Knowledge and understanding of relevant laws, rules, and regulations is required
• Leadership & Managing Others: Establishes and communicates a compelling and inspiring vision, creates winning strategies and plans, ensures team goals are aligned with company goals; develops both self and others

What We Value:

In fostering a culture where everyone thrives, PEMCO embodies a set of core traits that guide our collective efforts. These traits include:

• Make Agile Decisions: Define desired outcomes. Use a consistent, inclusive approach. Drive decisions with a sense of urgency. Pivot decisions quickly as supported by data.
• Build Trust: Listen to understand and use direct and open communication. Engage in healthy debate with mutual respect. Find solutions and move forward together.
• Own Results: Commit to desired outcomes. Define and achieve success metrics. Anticipate and mitigate risks, and always have a plan B. Take accountability for and learn from outcomes. 
• Empower Execution: Take action to drive desired outcomes. Act with initiative, mastery, and purpose!
• Explore Fearlessly: Make swift, iterative progress through testing and learning, create a safe place to fail fast and learn from mistakes, and continuously improve.
• Value People: Appreciate and care about unique experiences and perspectives Respect the dignity of others and have empathy for people Authentically and meaningfully support and recognize people in real time.

These traits form the bedrock of our commitment to caring deeply for each other, our customers, and our community. As you become a part of PEMCO, your contribution will further enrich our success story, where the power of these shared values propels us forward.

Compensation:

The pay range for this role is shown below. Compensation decisions are determined based on an individual's qualifications, job-related knowledge, skills, and experience.

• Greater Seattle area target pay range: $133,988-$163,764.  The full pay range is $111,657-$186,095.
• Outside greater Seattle area target pay range: $118,247-$144,525.  The full pay range is $98,540-$164,233.

Greater Seattle Area is defined as working within approximately 100 miles of Seattle.

Outside Greater Seattle is defined as working approximately 100 miles or more from Seattle.

Benefits:

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. In addition, as a benefits-eligible employee, you are:

• covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
• eligible to participate in PEMCO's 401(k) plan which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums). 

PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment:

• Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
• Granted four (4) personal days immediately upon hire.
• Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
• Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual.
• In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.

Other miscellaneous benefit programs offered by PEMCO include:

• Flexible Spending Accounts
• Education Assistance Program after one year of service
• Scholarship program for children of PEMCO employees after one year of service
• Employee Assistance Program
• Well-being program
• Discretionary taxable gifts and gift cards
• And other Perks & Benefits including discounts on computer software and hardware, cell phone plans, and rental cars

Other compensation depending on role, contributions, and performance may include:

• Discretionary bonuses
• Tiered sales commissions and/or incentives (from 5-25% of employee's monthly sales)
• Employee referral bonuses
• Shift differential pay

Equal Employment Opportunity:

At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.

Applicants have rights under Federal Employment Laws:

• Family and Medical Leave Act (FMLA) 
• Equal Employment Opportunity (EEO) 
• Employee Polygraph Protection Act (EPPA)