Client Services Concierge I KVNY (Personal Services)
Clay Lacy Aviation has an exciting opportunity for those that are passionate in service and hospitality to join our Client Services Concierge team. The ideal candidate will be a part of creating everlasting experiences for our Customers to enjoy by being Thoughtfully Better, Doing the Right Thing and to Provide Excellence to High Net worth Individuals. If you are goal-oriented, dedicated, proactive and enjoy a customer-centric culture, we would be delighted to get to know you better.
Position Summary
The Client Services Concierge is a central part of the Fixed Based Operations (FBO) team. This person is responsible for providing the ultimate guest experience upon every interaction. The Client Services Concierge must embody the Clay Lacy Aviation vision, mission, and values to help create a positive team environment that raises the level of safety, service and value for our guests and employees. The Client Services Concierge will lead with a positive demeanor and should reflect the quality of Clay Lacy Aviation to our guests. The ideal candidate will also have a warm welcoming smile, an outgoing personality, and a can-do approach to any task!
Responsibilities
- Provide the highest level of Client Experience with hospitality while promoting the services of the FBO.
- Seek opportunities to go Above and Beyond the needs of each guest that provides a memorable experience for all Clay Lacy Customers.
- Promote consistent and smooth experiences for the Customer's arrivals & departures, including fuel orders, catering, ground transportation, hotels, restaurants, and all other reservations associated.
- Initiate service recovery measures in a fashionable manner and resolve complaints accordingly.
- Communicate with other departments and management to resolve problems and expedite work.
- Ensure daily Concierge tasks are completed.
- Represent the company with integrity and dedication.
- Assist flight/cabin crew with all in-flight related services to ensure a high level of customer service.
- Maintain the FBO Store by shopping for necessary items, rotating and organizing all amenities.
- FBO store audit and inventory.
- Aircraft Audit - Check aircraft for expired stock, the organization of spaces, and ensure cleanliness. Report all interior blemishes to appropriate parties.
- Aircraft Weight and Balance assistance - offload/onload loose items and weigh inventory.
- Berth beds onboard.
- Ensure all storage areas including aircraft lockers and cages, are organized.
- Coordinate potential Client and existing Client internal sales meeting/event setup.
- Other duties and tasks as assigned.
Education
High School Diploma
Experience
2 + years of experience in Aviation Client Relations and/or Luxury Hotel is preferred.
3-5 years Customer Service experience required.
Skills and Abilities
- Excellent office and computer skills
- Strong organizational, communication and verbal skills
- Time management and resource management
- Thrives in a fast-paced environment.
- Service Orientated
- Ability to act as a liaison for Client Services Representatives and Line Service Technicians
- Ability to perform front desk tasks and functions when necessary.
- Ability to work in a multifaceted environment.
- Ability to lift heavy objects that weight up to 60lbs.
- Excellent communication and interpersonal skills.
- Must be available to work flexible hours.
- Must have a valid C Class Driver's license with a clean driving record (minimum of two years).
- Excellent personal presentation and interpersonal skills.
- Speaking -- Talking to others to convey information effectively.
- Coordination -- Adjusting actions in relation to others' actions.
- Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientated -- Actively looking for ways to help people.
- Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
- Strong organizational skills
- Highly detail oriented
- Comfortable working independently
- Thrives in a fast-paced environment
- Adept problem solver
- Deadline driven
- Air Elite Training completion
- MVOP license
- NATA Training completion
- Must be able to pass drug screening and background checks
Benefits
Clay Lacy Aviation offers an excellent benefit package including medical, dental, vision, matching 401(K) and more to employees in full-time positions.
Equal Opportunity Employer
In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
