Customer Experience Supervisor - Bilingual (Finance)
Job Description
IntelliSource is searching for a bilingual (Spanish/English) Customer Experience Supervisor to join our solar industry partner's team in Denver! Our partner helps people get access to solar at an affordable price with no installation required. This is an exciting and complex job that requires excellent communication, organization skills, and data entry management.
The Customer Experience Representative is responsible for interfacing with customers, sales representatives, marketing, and development teams to handle a variety of questions. You would learn about solar and respond to and provide assistance to our partner's customers and internal stakeholders in areas such as billing, information updates, transfers, agreement inquiries, and some administrative tasks.
*Monday-Friday schedule working remotely
*$60k starting salary
*Minimum 3 years of related work experience
**Bilingual Spanish and English required, written and verbal**
Job Duties:
• Responsible for assisting with incoming calls and making outbound calls to resolve customer inquiries when needed
• Friendly and professional phone etiquette
• Oversee the Customer Experience Team with a focus on providing a premium customer experience
• Demonstrate a working competency of all work
• Determines and develops approaches to administrative customer service assignments and research
• Understand department metrics and how they operate in the production environment
• Interact with employees and partners daily, responding to questions, concerns, and resolving escalations
• Solves a broad range of customer service problems varying in scope and complexity
• On-board new employees and assist with training and development
• Coach to previously established metrics, employee attendance, and behaviors
• Provide disciplinary action when necessary, up to and including termination
Qualifications:
• Proficiency with Windows operating system and Microsoft Office (Word, Xcel, Power Point, etc.)
• 3+ years of customer service experience
• Excellent verbal and written communication skills
• A proven ability to connect and work with people individually and as a team
• Ability to manage heavy phone and email activity
• Ability to translate skills to employees through training and mentoring
• Have a desire to delight customers and go above and beyond the call of duty
• Be able to clearly articulate messages to a variety of audiences
• Can establish and maintain strong relationships
• Be able to offer alternate solutions to existing processes/procedures
• Have time management in fast paced environment
• Possess organizational skills to maximize productivity
• Produce work that is accurate and with eye for detail
• Seek to improve the job and provides solution-oriented feedback
• Demonstrate business judgment by knowing when to work independently and when to collaborate
• Can solve complex issues that are in the best interest of the customer and the company
ABOUT INTELLISOURCE:
Innovative outsourcing + proven execution. Headquartered in Denver, CO, IntelliSource has over 25 years of outsourcing experience - bringing innovative business solutions through people, processes and technology that maximize operations and workforce management across a global landscape.
WE ARE INTELLISOURCE
At IntelliSource, you will always be learning and improving in our consistently fun and challenging environment. We celebrate our differences, value our unique perspectives, and recognize milestones to uplift each other and be our best in what we do. IntelliSource is a reflection of our people. We are committed, inclusive, and lead with intention. Our varied departments are in full alignment to reach the common goal of seeking and identifying opportunities to ignite the possibilities within us and those around us. Whether remote, at a satellite location, onsite with a customer, or at our headquarters office - we take great pride in our company culture and the diversity within our organization that has developed over the years.
EOE STATEMENT
IntelliSource, LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E-Verify Employer.
#ISAllMulti
Salary Minimum: 60000Salary Maximum: 60000