Lead Training Specialist (Remote) (Finance)
Description
As a Lead Training Specialist, your Impact is Vital! The Lead Training Specialist is responsible for supporting call center operations through the development and delivery of both onsite and virtual training programs. This role involves scheduling, preparing, conducting, and tracking training sessions while ensuring compliance with internal SOPs and external regulations. The specialist will work closely with supervisors and managers to assess staff learning needs, monitor compliance with industry standards, and recommend improvements to training workflow processes. Additionally, they will assist with annual competency assessments, maintain training records, and ensure that quality assurance standards are met within the call center.
This position may also involve supervisory responsibilities, including managing direct or indirect reports, providing feedback, and supporting professional development. A strong candidate will have at least one year of training experience in a medical or call center environment, with prior leadership experience preferred. The role requires excellent communication, organizational, and multitasking skills, as well as proficiency in Microsoft Office Suite and an understanding of adult learning principles. The ideal candidate should be able to present training in both virtual and in-person settings while fostering a collaborative learning environment for staff at all levels.
What to expect:
- Schedule: Days 9am-5pm (Az) Mon-Fri.
- Pay: Depends on Location and Years of Experience.
1.Must possess the skills and abilities to successfully perform all assigned duties and
responsibilities.
2. Must be able to maintain confidentiality.
3. Ability to work in a team environment.
4. Strong presentation, interpersonal, written and verbal communication skills.
5. Excellent organizational and multitasking skills.
6. Ability to work with all levels of staff.
7. Intermediate level of proficiency or greater in Microsoft Office Suite, Word, Excel,
Outlook, and PowerPoint.
8. Basic Knowledge of curriculum development.
9. Ability to present training or course materials in-person or virtual learning
environment.
10. Understanding of adult learning principles, design, and methodologies
Requirements
Knowledge/ Education
1. Associate degree or combination of education and experience may be considered in
lieu of a degree required.
2. Knowledge of Blood Banking processes for specified training area preferred.
Licenses/ Certifications
1. None
Experience
1. One year of training experience in a medical or call center environment required.
2. Prior experience as a supervisor or lead with direct or indirect reports preferred.
Skills/Abilities
1. Must possess the skills and abilities to successfully perform all assigned duties and
responsibilities.
2. Must be able to maintain confidentiality.
3. Ability to work in a team environment.
4. Strong presentation, interpersonal, written and verbal communication skills.
5. Excellent organizational and multitasking skills.
6. Ability to work with all levels of staff.
7. Intermediate level of proficiency or greater in Microsoft Office Suite, Word, Excel,
Outlook, and PowerPoint.
8. Basic Knowledge of curriculum development.
9. Ability to present training or course materials in-person or virtual learning
environment.
10. Understanding of adult learning principles, design, and methodologies
Summary
About Us
Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.
Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
EEO/Minorities/Females/Disabled/Veterans
Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.
For more EEO information about applicant rights click here
