Field Service Representative (Maintenance)
General Field Service Mechanic Crew Chief Summary:
Field Service Representative will provide hands-on technical and operations support of Reciprocating Compression equipment and supporting utility systems within customer facilities during commissioning, start-up, operations, preventive maintenance, corrective maintenance, performance testing, and trouble-shooting situations as required. Subject Matter experts that run individual jobs and are the appointed Cooper liaison to the customer. Oversee and delegate work assignments. Responsible for writing up Field Service workbooks. To be a successful Field Service Representative, you should have excellent problem-solving and time management skills. Ultimately, a top-notch field service representative should have strong leadership, sales, service, and marketing skills.
Essential Duties and Responsibilities:
- The responsibilities of the field service representative include undertaking customer support tasks, completing on-site installations, repairs, maintenance, and tests, and ensuring proper task management so that all work progresses according to the schedule.
- Serve as a Technical Subject Matter Expert (SME) in all technical areas of Field Services customer support. Providing technical and mechanical services support to all internal and external customers in settings such as workshops, compressor stations, process plants, etc. The incumbent is also expected to be an expert in the following:
- Providing on-site technical support and performing customer support tasks.
- Delivering, installing, repairing, maintaining, and testing equipment.
- Resolving operational issues in the field.
- Identifying any issues and performing troubleshooting procedures.
- Determining customer needs and offering recommendations.
- Collaborating with colleagues and sharing information to ensure top-notch customer support.
- Managing work progress and ensuring adherence to schedules.
- Tracking and documenting work progress and writing service reports.
- Adhering to all of the company's rules and regulations.
- Developing and maintaining strong customer relationships.
- Travel 200-300 days per year anywhere from 2-14 weeks at a time.
- Work extended hours up to 10-14 hours per day including weekends/holidays, 6 – 7 days per week. A typical work week can be 60-84 hours.
- Ascend/descend ladders to examine equipment, position yourself to examine equipment including in confined spaces, move boxes weighing from 40 -50 pounds, work in outdoor weather conditions, walk long distances and share company vehicles with other employees at customer sites.
Qualifications:
- Minimum 10 to 15 years of experience in Reciprocating Compression
- Meets all sublevel (FS Mechanic I, II, III, IV and Crew Chief) requirements
- Must have the following attributes:
- Safety focused, Service-oriented, Business focused, A self-starter
- Dependable with ability to multiple-task successfully
- Mature, with the ability to take and provide direction and thick on the fly based on the type of work and needs of the customer / business
- Professional administrative and organizational skills,
- Results oriented with a sense of urgency
- Excellent verbal and written communication skills and above average interpersonal skills are required
- Clear, concise, and accurate service reporting is required
- Education - Complete training for the following:
- Associates Degree with a technical concentration (Bachelor's Degree recommended) or equivalent work experience (minimum)
- Formal training in a technical certificate program
- Technical training in the oil and gas industry or associated industry
- Completion of all Reciprocating Compression Systems product training
- Master the Core competencies
- Advanced Special tooling
- Advanced Engine & Compressor Theory, OEM and Non-OEM
- Advanced Product Knowledge
- Cooper Bessemer, Ajax, Superior Engine, Superior Compressor, Gemini Compressor, Clark, Waukesha, Dresser, Caterpillar
- Mastery of Advanced Shop Math Skills
- Mastery of Computer skills – Word & Excel
- Mastery of product documentation e.g., engineering standards, blueprints, drawings, schematics, Bill of Materials, Service bulletins…etc.
- Advanced leadership skills
- Mastery of Engine Balancing
- Mastery Web Deflection/Alignment
- Product Knowledge
Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, any other characteristic protected by law.
