SysOps Help Desk Associate (Administrative)
With constant innovation, cutting-edge technology, and fast-paced development, were looking for talented professionals to join our Information Technology team to help us continue delivering an unparalleled customer experience.
Join our dynamic Computer Operations Department, where we provide essential hardware and software assistance to corporate users. Our team is dedicated to delivering top-notch technical support, system setup, maintenance, and troubleshooting across the organization. We ensure timely resolution of issues and the proper functioning of security software, while also aiding in the management of systems, networks, and telephone systems. If you are passionate about technology and helping others, we invite you to be a part of our mission to maintain a seamless technological environment for our company.
The role of the SysOps Help Desk Associate is to provide tier 1 hardware and software support to all corporate users. This involves providing technical assistance and resolution, setting up, maintaining and repairing computer systems throughout the company. Ensuring the customer of resolution to all problems and security software is updated and running properly
Key Responsibilities
Document solutions and ensure others are informed of changes and developmentsTroubleshoot, upgrade, and install corporate computer equipmentEnsure that Internet security software is updated and running properlyMaintain computer equipment and software to ensure secure and efficient operationsRepair computer hardware and servers as requiredTest and implement new software programs for the companyPrimarily to cover core hours, although there may be a requirement to cover outside of normal office hours
Basic Qualifications
High school diploma or equivalentExcellent written and verbal communication skills1 - 2 years of field experience with computer hardware and softwarePrior experience as a Computer Technician or Desktop Support SpecialistStrong understanding of Microsoft and Apple operating systemsStrong understanding of Microsoft Office applications
Preferred Qualifications
Customer service skills and patiencePleasant phone skills and demeanorAble to read and understand technical manualsAbility to multi-task and prioritize projects effectivelyMicrosoft Certified Desktop Support Technician (MCDST)
Work Environment/Physical Demands
Minimum manual labor is involved, ability to lift up to 40 pounds
Stuller is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitment to creating exceptional experiences.
We are committed to our employees' comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana. Learn more about our benefits by clicking here.
Stuller Is a Certified Great Place To Work!
Stuller is proud to receive this prestigious recognition by the global authority on workplace culture, employee experience, and leadership excellence. We are committed to fostering a supportive and thriving workplace for our employees.
