IT Support Specialist (Hybrid Remote Schedule) (Biotech)
Have you ever dreamed of being a hero by protecting the world and all (well, almost all) of its living beings If so, then WE NEED YOU!
Since 1950, Clark Pest Control has made the lives of people throughout California and northwestern Nevada - pest-free, worry-free and just plain better.
We maintain excellence in everything we do, from our first point of contact with our customers, through their customized pest control and lawn care treatments, and then into a watchful continuing care program.
We'd love to welcome you to our team. We reward our employees with superior benefits and compensation, and provide extensive ongoing training to provide you with the skills to succeed. We believe it's important to invest in your career!
Our careers offer the perfect combination of autonomy, accountability, and camaraderie.
Apply in minutes from your mobile phone!
Responsibilities
We are seeking an ambitious and energetic IT Support Specialist to support our teams in the field. The Pest Control industry is not exactly what it may seem. Pest Control is more of a maintenance program to ensure that our customers don't suffer from reoccurring pest activity. Like electricians or HVAC technicians, our ultimate goal is to ensure the safety and well-being of the customers that we serve.
What You'll Do
- Answer, evaluate and prioritize incoming calls, voice mails, emails, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related issues.
- Install, troubleshoot, train and support end-user hardware and peripherals.
- Install, troubleshoot, train and support application software.
- Maintain and troubleshoot telephony systems.
- Troubleshoot and support end-user network connectivity including application and Internet connectivity.
- Utilize IT Support Service Desk ticketing system to create, track and resolve all support issues.
- Work with other groups in IT to support end-user connectivity to server, network infrastructure and applications.
- Escalate support issues to appropriate individual or group(s) for resolution.
- Assist in monitoring server, network performance, security and IT Infrastructure.
- Create and maintain good technical documentation.
- On-site branch support.
- A/V installations, maintenance and support.
- Setup, install, manage, troubleshoot, train and support all Clark Pest Control's mobile devices, mobile peripherals, PestPac Mobile and all mobile applications.
- Purchase and maintain inventory for cell phones and tablets. Track and order branch requests for mobile peripherals.
- Work closely with Rollins Desktop team to deploy Rollins/Clark image to workstations and laptops.
- Work closely with Rollins TSS Security Team to prevent and remediate vulnerabilities within the desktop environment. Perform other duties as assigned.
What's In It for You?
- Medical, Dental & Vision Insurance
- Life and AD&D Insurance, Voluntary Term Life and AD&D Insurance
- Employee Assistance Plan
- 401(k) Plan with Company Match
- Pet Insuranc3
- Paid on the job training, including paid pest license and license renewal
- Advancement opportunities. We promote from within!
- Employees earn between $56k - $77k annually!
Learn more about careers with Clark…
Qualifications
What You'll Need
- Excellent customer service orientation and ability to communicate technical information clearly and effectively with end-users of various technical skill levels.
- Excellent communication skills.
- Ability to handle multiple priorities with concurrent deadlines.
- Ability to function under fast-paced, stressful conditions.
- Must have analytical skills that will allow interpretation of customer/user needs into practical solutions.
- Advanced knowledge of Microsoft Windows desktop OS and Microsoft Office.
- Advanced knowledge of typical end-user hardware.
- Knowledge of Android and iOS phones, tablets, and other portable devices.
- Familiar with Active Directory, Microsoft Exchange, and other Microsoft and non-Microsoft servers.
- Must keep up to date on technical advancements by attending workshops or online courses.
- Current MCP and A+ certifications are preferred.
- 2-3 years' experience working on a helpdesk or in a desktop support capacity supporting desktop applications, hardware, and peripherals is preferred.
What's Required
Candidates must meet physical job requirements and safely perform the following job duties with or without accommodations:
- You must speak clearly and effectively in English and dress in a manner suited to a professional office. A pleasant personality, good interpersonal skills and the ability to deal positively with fellow employees, occasionally under stressful conditions, is a prime requisite.
- Each employee must obey safety instructions, rules, policy and procedures and use provided and installed safety devices and safety equipment. An employee is responsible for notifying his/her immediate supervisor of a violation or deficiency in safe and healthful working conditions.
- You may be asked to operate a company vehicle. A copy of a valid California driver's license and a DMV printout must be on file before operating a company vehicle.
**Hybrid Remote schedule: work from home Mondays and Fridays, in office Tuesday, Wednesday, and Thursday**
Clark Pest Control is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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